The F&B (Food and Beverages) business is facing a catch-22 situation. On the one corner, things are heating up in the race to profitability. Competitors are disrupting the market while customers are expecting more modernized experiences, makin...
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Recently, Singapore-based CNA had interviewed Neelendra Jain, the Founder and CEO of NJ Group, on the need for the F&B industry to use technology to fight menu fatigue and deliver great experiences. According to Neelendra, using tech is crucia...
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Technology has been driving CX in the hospitality sector – here’s how
The past couple of years has been significant in terms of the near-ubiquitous technological leap that industries like hospitality and retail...
How businesses can soar with Eagle - a customer feedback & experience management platform
The goal of any business process is to accomplish more with less time and effort. The process is even more critical when it comes...
The impact of Artificial Technology (AI) in the F&B sector is a work in progress. Why? Because the potential of AI is yet to be maximized. One could even argue that we’ve barely scratched the surface! One reason is that F&B brands ar...
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The world of customer reviews can be dark and deceitful. There’s even sabotage by competitors! And it can be a painful moment for B2C brands because all it takes is just one bad review to turn ten customers. Plus, reviews are a great source...
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